How to Navigate the Boston Logan Airport Directory

Navigating the Boston Logan International Airport (BOS) directory effectively requires using the interactive FlyLogan app, digital kiosks located throughout the terminals, and the official Massport website. By understanding the airside connections between Terminals B, C, and E, travelers can move between gates without re-clearing security, saving significant time during layovers.

Boston Logan International Airport serves as the primary gateway to New England, and as of 2026, it remains one of the busiest transportation hubs in the United States. Given its complex layout—comprising four active terminals and a sprawling ground transportation network—mastering the directory is essential for a stress-free travel experience. The airport is not a simple linear structure; it is a series of interconnected buildings, each with its own unique services, security checkpoints, and amenities. To navigate it successfully, one must distinguish between landside (pre-security) and airside (post-security) zones, as well as the various digital and physical tools provided by Massport, the agency that operates the facility.

Digital Navigation Tools: The FlyLogan App and Massport Web Portal

In 2026, the primary method for navigating Boston Logan is through digital interfaces. Massport has heavily invested in the FlyLogan app, which serves as a real-time, pocket-sized directory. This tool is superior to static maps because it provides live updates on gate changes, security wait times, and walking distances between points of interest.

The FlyLogan Mobile Application

The FlyLogan app is the centerpiece of the airport's navigation strategy. Upon opening the app, users are presented with an interactive map that uses geolocation to identify their current position within the terminal. This is particularly useful for finding the nearest restroom, hydration station, or specific retail outlet. The directory within the app is categorized by terminal and service type, allowing users to filter for dining, shopping, or airline lounges. One of the most helpful features is the "wayfinding" function, which provides turn-by-turn directions from your current location to your departure gate, including estimated walking times.

The Official Massport Website

For travelers who prefer a larger screen or wish to plan ahead, the official Massport website offers a comprehensive digital directory. This web-based map is identical in data to the app but allows for easier viewing of the entire airport footprint. It is updated frequently to reflect temporary closures due to maintenance or construction. Before heading to the airport, checking the website’s directory can help you identify which parking garage is closest to your airline's check-in desk, as the Central Parking garage serves all terminals, while Terminal B and Terminal E have dedicated parking options.

Utilizing Physical Kiosks and Visual Signage

Despite the prevalence of digital tools, physical directories and signage remain the backbone of airport navigation for many. Boston Logan employs a color-coded and numbered system to guide passengers through its halls.

Interactive Digital Kiosks

Located near security checkpoints and major crossroads in each terminal, large touch-screen kiosks provide the same interactive directory experience as the FlyLogan app. These kiosks are programmed to help passengers find "Quickest Paths" to their gates. If you are standing at a kiosk in Terminal C and need to reach a gate in Terminal E, the directory will highlight the airside walkway, ensuring you do not accidentally exit the secure area.

Strategic Visual Signage

Massport utilizes a standardized signage system that is consistent across all terminals.

• Yellow Signs: These denote ground transportation, including taxis, ride-shares (Uber/Lyft), and the Massport shuttle buses.
• Green Signs: These indicate baggage claim and arrivals areas.
• Blue Signs: These point toward airport amenities such as restrooms, nursing rooms, and pet relief areas.
• Black/White Signs: These are used for gate numbering and airline check-in counters.

By following these directional cues in conjunction with a directory map, travelers can minimize the time spent wandering in the wrong direction.

Comprehensive Terminal Breakdown

To use the Boston Logan directory effectively, you must understand the specific role and layout of each terminal. As of 2026, the terminals are designated A, B, C, and E. (Note: Terminal D was integrated into Terminals C and E years ago to streamline operations).

Terminal A: The Delta Hub

Terminal A is primarily occupied by Delta Air Lines and WestJet. It consists of a Main Terminal and a Satellite Terminal connected by an underground pedestrian tunnel equipped with moving walkways.

• Navigation Tip: When looking at the Terminal A directory, pay close attention to whether your gate is in the "Main" or "Satellite" section. Walking between the two takes approximately five to seven minutes. Terminal A is currently the only terminal at Logan that is not connected airside to the other terminals. If you are arriving on Delta and connecting to an international flight in Terminal E, you must exit, take a shuttle or walk landside, and re-clear security.

Terminal B: The Horseshoe

Terminal B is the largest and most complex terminal at Logan, serving American Airlines, United, Southwest, Alaska Airlines, and Air Canada. It is shaped like a large horseshoe with two distinct sides (North and South).

• Navigation Tip: Recent renovations have centralized the security checkpoints in Terminal B. The directory now shows a unified airside concourse, meaning you can walk from the American Airlines gates to the United gates without leaving the secure zone. This terminal features a large central food court and several premium lounges that are clearly marked on the digital kiosks.

Terminal C: JetBlue and Beyond

Terminal C is the primary home of JetBlue and also serves Aer Lingus and Cape Air. It is known for its efficient layout but can become congested during peak hours.

• Navigation Tip: Terminal C is connected airside to Terminal B and Terminal E. This "Great Connection" allows passengers to walk between these three terminals post-security. If your directory search indicates a long wait at the Terminal C security checkpoint, and you are traveling with only carry-on luggage, you may sometimes be able to enter through Terminal B and walk over, though this depends on current TSA protocols and your specific gate.

Terminal E: The International Gateway

Terminal E handles almost all international arrivals and departures, as well as some domestic flights for Hawaiian Airlines and others. Following its 2023-2024 expansion, it is now one of the most modern facilities in the airport.

• Navigation Tip: The Terminal E directory highlights an extensive duty-free shopping area and several high-end international lounges (e.g., British Airways, Lufthansa, Emirates). Because Terminal E receives all international arrivals, the "Arrivals" level is often much more crowded than the "Departures" level. Use the directory to find the "Meet and Greet" areas located specifically for those waiting for passengers clearing customs.

Moving Between Terminals: The Ground Transportation Directory

If you need to move between terminals landside (pre-security), the airport directory points you toward the Massport Shuttle system. These blue buses are free and run frequently.

When navigating to ground transportation, use the directory to find the "Transportation Level" of your terminal. At Boston Logan, arrivals and ground transportation are typically on the lower level, while departures and check-in are on the upper level.

Connecting to the City: MBTA and Logan Express

The Boston Logan directory also provides essential information for leaving the airport via public transit. Boston is unique in that it offers several ways to reach the downtown core, all of which are documented on the airport’s digital maps.

1. The Silver Line (SL1): This is a bus rapid transit system that picks up at every terminal. It is free for passengers traveling from the airport into the city. The directory marks these stops near the baggage claim exits. The Silver Line connects directly to South Station, a major rail and bus hub.
2. The Blue Line Subway: To reach the Blue Line, you must take a Massport Shuttle (Route 11, 22, or 33) to the "Airport Station." The directory and airport signage clearly indicate which shuttle stops serve the subway.
3. Logan Express: For those traveling to the suburbs (Braintree, Framingham, Woburn, Peabody) or Back Bay, the Logan Express buses offer a dedicated service. The directory lists the specific pick-up points at each terminal, usually located on the arrivals level.
4. Water Ferry: One of the most scenic ways to enter Boston is via the water taxi or ferry. Use the directory to find the "Water Transportation" signage, then take the Route 66 shuttle to the ferry dock.

Accessibility and Special Assistance in the Directory

Boston Logan is designed to be fully accessible, and the directory includes specific filters for passengers with disabilities. Under the "Services" tab on digital kiosks or the FlyLogan app, users can locate:

• Elevators and Ramps: Clearly marked to avoid stairs or escalators.
• Restrooms with Adult Changing Tables: Located in specific areas of Terminals B and E.
• Sensory Rooms: Designed for travelers on the autism spectrum or those with sensory processing disorders, located in Terminal C.
• Aira and Hidden Disabilities Sunflower Program: Information on how to access these services is found within the airport's digital assistance directory.

For those requiring physical assistance, the directory lists the locations of airline service desks where wheelchairs can be requested. It is recommended to book wheelchair assistance through your airline at least 48 hours in advance, but the directory can help you find the desk upon arrival.

Common Navigation Challenges and Troubleshooting

Even with a robust directory, travelers may encounter hurdles. One common issue is the "split" nature of Terminal B. Because Terminal B is a horseshoe, walking from one end to the other landside can take over 10 minutes. If you are dropped off at the wrong end of Terminal B, use the directory to locate the "Airside Connector" if you have already cleared security, as this is often faster than walking back through the parking garage or along the sidewalk.

Another frequent point of confusion is the Rental Car Center (RCC). The RCC is not located within any of the terminals. To reach it, you must use the directory to find the shuttle bus stop for Routes 22, 33, or 55. Attempting to walk to the RCC is not recommended due to highway traffic and the distance involved.

If the digital tools fail—such as a phone battery dying or a kiosk malfunctioning—look for the "Information" booths staffed by Massport ambassadors. These booths are highlighted on every map and are typically located near the baggage claim in each terminal.

FAQs About Navigating Boston Logan Airport

Can I walk between all terminals at Boston Logan?

You can walk between Terminals B, C, and E post-security using the "Great Connection" walkways. However, Terminal A is physically separate. To get from Terminal A to any other terminal, you must exit the secure area and either walk landside (via the Central Parking walkways) or take a free Massport shuttle bus.

Where is the best place to find the directory for my specific airline?

The most efficient way to find your airline's location is via the "Airlines" section of the FlyLogan app or the official Massport website. Generally, Terminal A hosts Delta; Terminal B hosts American, United, and Southwest; Terminal C hosts JetBlue; and Terminal E hosts international carriers like British Airways and Emirates.

Is there a directory for baggage storage at Logan Airport?

As of 2026, for security reasons, Boston Logan does not offer traditional baggage lockers inside the terminals. However, some third-party services operating near the airport or at South Station may offer storage. The airport directory will point you to the "Lost and Found" and "Baggage Claim" areas, but not to long-term storage lockers.

How do I find the location for Uber and Lyft pick-ups?

Ride-share pick-ups (Uber, Lyft) are centralized in the "App Ride/TNC" zones. Use the airport directory or follow the yellow signs to reach these areas. In most terminals, these are located on the departures level (Level 2) of the Central Parking garage, which is accessible via pedestrian bridges from the terminals.

Are there interactive maps for the dining and shopping options?

Yes, the FlyLogan app and the interactive kiosks in the terminals provide a full directory of all dining and shopping options. You can filter by "Open Now" or by specific categories like "Grab and Go" or "Sit Down Dining." This is particularly helpful for finding food during late-night or early-morning flights when some vendors may be closed.

Final Recommendation for Navigating Logan

For the most seamless experience at Boston Logan in 2026, download the FlyLogan app before you arrive at the airport. Use the app to check your terminal's security wait times in real-time, and once you have cleared security, use the interactive map to locate your gate. If you have a long layover, remember that the airside connection between Terminals B, C, and E allows you to access a much wider variety of dining and lounge options than what might be available in your departure terminal alone. Always verify your gate on the overhead flight information displays (FIDS), as these are the ultimate authority over any digital or printed directory.